{"id":27698,"date":"2025-05-07T17:59:50","date_gmt":"2025-05-07T15:59:50","guid":{"rendered":"https:\/\/www.tuttologia.com\/mac\/?p=27698"},"modified":"2025-05-07T17:59:53","modified_gmt":"2025-05-07T15:59:53","slug":"touch-id-not-working-on-macbook-m1-m2-heres-what-you-can-do","status":"publish","type":"post","link":"https:\/\/www.tuttologia.com\/mac\/2025\/05\/touch-id-not-working-on-macbook-m1-m2-heres-what-you-can-do\/","title":{"rendered":"Touch ID not working on MacBook (M1\/M2)? Here\u2019s what you can do"},"content":{"rendered":"\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"990\" height=\"660\" src=\"https:\/\/www.tuttologia.com\/mac\/immagini-sito\/touch-id-quando-non-funziona-su-Macbook.jpg\" alt=\"Touch ID not working on MacBook (M1\/M2)? Here\u2019s what you can do\" class=\"wp-image-27521\" srcset=\"https:\/\/www.tuttologia.com\/mac\/immagini-sito\/touch-id-quando-non-funziona-su-Macbook.jpg 990w, https:\/\/www.tuttologia.com\/mac\/immagini-sito\/touch-id-quando-non-funziona-su-Macbook-300x200.jpg 300w, https:\/\/www.tuttologia.com\/mac\/immagini-sito\/touch-id-quando-non-funziona-su-Macbook-768x512.jpg 768w\" sizes=\"auto, (max-width: 990px) 100vw, 990px\" \/><\/figure>\n\n\n\n<p class=\"has-luminous-vivid-amber-background-color has-background\"><strong>Touch ID not working on MacBook (M1\/M2)? Here\u2019s what you can do<\/strong><\/p>\n\n\n\n<p>If the Touch ID sensor on your MacBook suddenly stops working\u2014no longer recognizing your finger, failing to unlock the Mac, or preventing you from adding new fingerprints\u2014you may be facing a low-level software issue or a hardware defect.<\/p>\n\n\n\n<p>In some cases, the sensor appears \u201cactive\u201d in the system but doesn\u2019t respond. Common symptoms include:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Inability to unlock with your fingerprint<\/li>\n\n\n\n<li>No reaction when you place your finger on the sensor<\/li>\n\n\n\n<li>System logs showing OpenDirectory errors (e.g., Code=4200)<\/li>\n\n\n\n<li>Fingerprints not recognized even after reinstalling macOS<\/li>\n<\/ul>\n\n\n\n<p>Fortunately, there are several troubleshooting steps you can try before taking your Mac in for service.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>\u2705 Step-by-step troubleshooting<\/strong><\/h3>\n\n\n\n<ol start=\"1\" class=\"wp-block-list\">\n<li><strong>Check for updates<\/strong>\n<ul class=\"wp-block-list\">\n<li>Make sure you\u2019re running the latest compatible version of macOS.<\/li>\n\n\n\n<li>Updates often include fixes for Touch ID and the Secure Enclave.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Run Apple Diagnostics<\/strong>\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Shut down your Mac.<\/li>\n\n\n\n<li>Power it on while holding the\u00a0<strong>Power<\/strong>\u00a0button until you see \u201cOptions.\u201d<\/li>\n\n\n\n<li>Press\u00a0<strong>Command (D)<\/strong>\u00a0to launch Apple Diagnostics.<\/li>\n\n\n\n<li>If you see an error related to Touch ID, the T2 chip, or the Secure Enclave, it\u2019s likely a hardware fault.<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li><strong>Reset NVRAM and SMC<\/strong>\n<ul class=\"wp-block-list\">\n<li><strong>NVRAM<\/strong>: Shut down, then power on while holding\u00a0<strong>Option \u2325 + Command \u2318 + P + R<\/strong>\u00a0for about 20 seconds.<\/li>\n\n\n\n<li><strong>SMC<\/strong>\u00a0(on Apple Silicon): The SMC resets automatically on reboot\u2014no manual steps required.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li><strong>Create a new user account<\/strong>\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Open\u00a0<strong>System Settings<\/strong>\u00a0\u2192\u00a0<strong>Users &amp; Groups<\/strong>.<\/li>\n\n\n\n<li>Add a new administrator account.<\/li>\n\n\n\n<li>Log into that account and try enrolling a fingerprint.<\/li>\n\n\n\n<li>If it works, the issue is confined to your original user directory.<\/li>\n<\/ol>\n<\/li>\n\n\n\n<li><strong>Manually clear the biometric database<\/strong><strong>\u26a0\ufe0f Advanced<\/strong>\u2014only if you\u2019re comfortable using Recovery Mode and the Terminal; requires disabling System Integrity Protection (SIP).\n<ol start=\"1\" class=\"wp-block-list\">\n<li>Restart into\u00a0<strong>Recovery<\/strong>\u00a0(hold\u00a0<strong>Power<\/strong>\u00a0until \u201cOptions\u201d appears, then select it).<\/li>\n\n\n\n<li>Open\u00a0<strong>Utilities<\/strong>\u00a0\u2192\u00a0<strong>Terminal<\/strong>.<\/li>\n\n\n\n<li>Disable SIP:<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n\n\n\n<pre class=\"wp-block-code\"><code>csrutil disable<\/code><\/pre>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>\n<ol start=\"3\" class=\"wp-block-list\">\n<li><\/li>\n\n\n\n<li>Reboot, then open Terminal again and run:<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n\n\n\n<pre class=\"wp-block-code\"><code>sudo rm -rf \/var\/db\/biometricd<\/code><\/pre>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li>\n<ol start=\"4\" class=\"wp-block-list\">\n<li><\/li>\n\n\n\n<li>Reboot once more and try adding a fingerprint.<\/li>\n\n\n\n<li>Return to Recovery and re-enable SIP:<\/li>\n<\/ol>\n<\/li>\n<\/ol>\n\n\n\n<pre class=\"wp-block-code\"><code>csrutil enable<\/code><\/pre>\n\n\n\n<ol start=\"5\" class=\"wp-block-list\">\n<li><\/li>\n\n\n\n<li><strong>Contact Apple Support<\/strong>\n<ul class=\"wp-block-list\">\n<li>If none of the above steps resolve the issue, the Touch ID module or Secure Enclave may be defective.<\/li>\n\n\n\n<li>If your Mac is under warranty, visit an Apple Store or reach out to Apple Support.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Warning:<\/strong>&nbsp;Avoid using commands like&nbsp;sudo rm -rf&nbsp;unless you\u2019re fully familiar with the Terminal, as they can irreversibly damage your system. Always back up your data before proceeding with advanced troubleshooting.<\/p>\n<\/blockquote>\n","protected":false},"excerpt":{"rendered":"<p>Touch ID not working on MacBook (M1\/M2)? Here\u2019s what you can do If the Touch<\/p>\n","protected":false},"author":1,"featured_media":27521,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[2191],"tags":[2125],"class_list":["post-27698","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-mac-and-digital-life","tag-mac"],"_links":{"self":[{"href":"https:\/\/www.tuttologia.com\/mac\/wp-json\/wp\/v2\/posts\/27698","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.tuttologia.com\/mac\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.tuttologia.com\/mac\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.tuttologia.com\/mac\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.tuttologia.com\/mac\/wp-json\/wp\/v2\/comments?post=27698"}],"version-history":[{"count":1,"href":"https:\/\/www.tuttologia.com\/mac\/wp-json\/wp\/v2\/posts\/27698\/revisions"}],"predecessor-version":[{"id":27699,"href":"https:\/\/www.tuttologia.com\/mac\/wp-json\/wp\/v2\/posts\/27698\/revisions\/27699"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.tuttologia.com\/mac\/wp-json\/wp\/v2\/media\/27521"}],"wp:attachment":[{"href":"https:\/\/www.tuttologia.com\/mac\/wp-json\/wp\/v2\/media?parent=27698"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.tuttologia.com\/mac\/wp-json\/wp\/v2\/categories?post=27698"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.tuttologia.com\/mac\/wp-json\/wp\/v2\/tags?post=27698"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}